Terms & Conditions

TCW Cards Ltd ("the company", "we", "us", "our") is a limited company registered in England & Wales under company registration number 16007464. Our registered office is located at 50 Brabazon Road, Oadby, Leicester, LE2 5HD. These Terms and Conditions apply to all transactions and interactions with our e-commerce platform. By using this website or placing an order, you agree to be bound by these Terms and Conditions, which outline your rights and obligations when purchasing products from TCW Cards Ltd.

1. Introduction

Welcome to TCW Cards ("the website", "we", "us", "our"). These Terms and Conditions govern your use of our UK-based e-commerce platform selling Pokémon single cards, sports single cards, sealed Pokémon booster boxes, sports card boxes, packs, and other trading card game-related products. By using our website and placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully before making any purchase.

 

2. Eligibility

To make a purchase on our website, you must:

  • Be at least 18 years old.
  • Provide accurate shipping and payment information.
  • Agree to these Terms and Conditions and our Privacy Policy.

 

3. Products

We sell a variety of trading card game products including, but not limited to:

  • Pokémon single cards
  • Sports single cards
  • Sealed Pokémon booster boxes and packs
  • Sealed sports card boxes and packs
  • Other trading card-related products

All product descriptions, including pricing, are subject to change without notice. While we make every effort to display products accurately, we cannot guarantee that the colours or product details seen on your screen will exactly match the delivered item.

 

4. Pricing and Payment

All prices listed on the website are in GBP (£) and include VAT, where applicable. We reserve the right to change prices at any time. Payment must be made at the time of purchase using the available payment methods on the website.

 

5. Order Processing

Once an order is placed, you will receive an order confirmation via email. Please note that receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to refuse or cancel an order for any reason, including but not limited to:

  • Product unavailability
  • Pricing errors
  • Suspected fraudulent activity

 

6. Shipping

We aim to process and dispatch all orders within 1-2 business days, subject to availability. We offer estimated delivery times of 1-2 business days, but these are estimates only, and the actual delivery time may vary depending on the carrier’s service. Once your order has been dispatched, the responsibility for delivery falls on the carrier.

We are not responsible for delays caused by the shipping carrier, customs processes, or other factors beyond our control. Once the product has been handed over to the shipping provider, the risk of loss or damage passes to you.

 

7. Shipping Costs

Shipping fees will be calculated at checkout based on the destination and shipping method chosen. Free shipping offers, if available, will be clearly displayed at the time of checkout. Please note that any additional duties, taxes, or import charges incurred for international orders are the responsibility of the customer.

 

8. Returns and Refunds

 

8.1 Damaged or Defective Items If you receive a damaged or defective item, please contact us within 7 days of receipt at hello@tcw.cards. We may require photos of the damage before approving a return. Upon approval, we will either replace the product or issue a refund at our discretion.

 

8.2 Unwanted Items We offer a 14-day return policy for unwanted items. To be eligible for a return, the item must be in the same condition as when received, in its original packaging, and unopened (if sealed). The buyer is responsible for return shipping costs. Once the item is returned and inspected, we will process your refund minus any original shipping fees.

 

8.3 Exclusions We do not accept returns for opened packs, boxes, or individual trading cards unless they are damaged or defective upon delivery. Returns are also not accepted for clearance items or products marked as "Final Sale."

 

9. Cancellations

Orders can be cancelled if the cancellation request is received before the order has been dispatched. Once the order has been shipped, it cannot be cancelled, and you must follow the returns process outlined above.

 

10. Ownership and Risk

Ownership of the goods passes to you once full payment is received. Risk of loss or damage passes to you once the order has been handed to the shipping provider. We are not liable for any loss or damage to products after they have been shipped.

 

11. Intellectual Property

All content on the website, including images, text, product descriptions, and logos, is the property of its rightful owner and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from the website without the prior written permission of its owner.

 

All product images used on this website are for illustrative purposes only and are displayed under the principles of fair use, including imagery related to third-party products or brands, and are intended solely to represent the items being sold.

 

12. Limitation of Liability

To the maximum extent permitted by law, TCW Cards and its directors shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or the purchase of products, including but not limited to lost profits, loss of data, or product damage. Our total liability to you for any claim shall not exceed the total amount paid by you for the specific product in question.

 

13. Force Majeure

We are not responsible for any delays or failures to fulfil our obligations under these Terms and Conditions due to events beyond our reasonable control, including but not limited to natural disasters, strikes, war, or government regulations.

 

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

15. Changes to Terms and Conditions

We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the website following such changes constitutes your acceptance of the new Terms.

 

16. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at: hello@tcw.cards

By making a purchase through our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

EFFECTIVE 9th OCTOBER 2024